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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
286 ratings and 209 comments received in the last 90 days.
29 March 2026
This is how cars should be sold, prepared and delivered. Absolutely faultless.
24 March 2026
Tony is an excellent salesman, giving honest and useful advice. He spent considerable time answering my endless questions during purchase and handover. The fact that during handover we did not need a BMW Genius shows Tony can do it all himself.
24 March 2026
I interacted with Mr Joseph Lockwood at Berry Croydon BMW and he was always helpful and provided all the information timely and with best intentions. I am really pleased.
16 March 2026
Very helpful engaging staff
15 March 2026
Everyone was really helpful
14 March 2026
Anthony was brilliant from start to finish, he listened to my needs and helped me find my perfect car. The whole process was smooth and he was an amazing help. Thanks so much!
10 March 2026
From our first visit we were impressed with the customer service. Joseph was so helpful answered all our questions. He got the car with all the specs we ask for and more. When we went to pick up the car we wasn't disappointed.
09 March 2026
Communication was fantastic with Joel, he was very informative & helpful with my needs.
07 March 2026
Anthony was in the ball communicating with me and getting all set up for smooth purchase.
06 March 2026
Unsurpassed professional competence combined wirh superb personal service, kindness, willingness to please the client infinitely and...most of all, true appreciation of and for one's custom, repeated or not. Bravo!
06 March 2026
Joel was exceptional in explaining everything about the car, also the features and how to use the BMW App
06 March 2026
Matt was very informative and has a great way with people. Nothing was too much to ask
26 February 2026
Pretty good, a bit disappointing that I'm still waiting for my deposit back
15 February 2026
Berry BMW staff were very helpful and professional with us. They were attentive and sorted out what was needed and got the vehicle as we wanted for us. I was really happy with the service.
11 February 2026
I am very very thankful to Chris Gomes for giving us the right set of inputs which eventually helped to buy the right SUV for us. Joe helped with the necessary procedures and have been helpful after handover from Chris to Joe on the journey.
02 February 2026
Joseph at Berry Croydon BMW was absolutely outstanding. Nothing was ever too much trouble, communication was spot on throughout, and his knowledge is second to none. You can instantly tell he genuinely loves what he does and really knows his cars.
26 January 2026
excellent service from Tony at Berry's of Croydon
19 January 2026
Matt Owen was very helpful
18 January 2026
The communication received was very good.
31 March 2026
Friendly, helpful staff. All work competed on time. Left with the feeling that these are good people to do business with. What more could I want?
31 March 2026
Staff good The booking period for one's car to be serviced/repaired is too long. It should not be more than a week. Your bespoke payment system for amounts over £2000 does not work with Barclays accounts. Causing distress and delays when car is colle
31 March 2026
Great Customer Service
31 March 2026
My vehicle remained at the service centre for six days, yet I received no proactive updates on its status or estimated completion time. On multiple occasions when I was promised delivery, I had to personally call to request an update.
30 March 2026
Two days after the service a message appeared in the dashboard stating transmission fluid' and the next day 'drivetrain' came up. Surprised that this was not picked up on the diagnostics. I have now been told that I will be charged £150 to see,
30 March 2026
All good Thanks guys
29 March 2026
Slick check in, responsive staff (Jake), great communication throughout process.
28 March 2026
What a disaster. I still do not have my personalised plate on the car and the insurance through BMW was a complete waste of my time and I had to get short term insurance at a cost to me and I have to change my insurance again with the new plate.
28 March 2026
Greeted well and attended to quickly. When collecting the car it was a very pleasant experience talking to someone as if I had known them for years, making me feel very comfortable. Definitely will use this garage in the future.
27 March 2026
The weakness in the service was firstly that the central contact service never passed on the BMW engineers report given on the call out to the Garage. Secondly, work pressures at the garage prevented timely updates on the car
26 March 2026
Nothing at fault
25 March 2026
Very satisfied, prompt service and very professional
25 March 2026
Large showroom with decent facility whilst waiting for car
25 March 2026
Very good
24 March 2026
As my husband is disabled I asked if my car could be seen as soon as possible as I do not like to leave him on his own for long. Not only was the service carried out very quickly, I was kept informed all the time as to when it would be ready.
24 March 2026
Seamless process from drop off to collection. Mark was efficient & timely with progress reports throughout the day, including an inspection video.
24 March 2026
It was only until I made contact with Berry BMW i was advised my car had failed MOT.
23 March 2026
We wanted to buy a new family car (on finance) and the dealership team, led by Husayn Tejani turned everything around quickly, from initial test drive to final signatures. Easy and painless. As it should be.
23 March 2026
Everyone was courteous, efficient etc
23 March 2026
Very supportive and helpful Provided an extra service in my hour of need outside of the normal BMW service provisions
23 March 2026
The work was done in the time predicted and the video showed the level of detail.
23 March 2026
Friendly and efficient.....as always
21 March 2026
Friendly and efficient service received
21 March 2026
I did not like Bromley so it was very good getting back to you.
19 March 2026
Mark was great agreed a time check Was smooth and car was ready quickly
18 March 2026
Overall, I am satisfied with the service experience at your center. The task was completed on the same day, and progress updates were communicated throughout the process.
18 March 2026
The team from the receptionist were very welcoming.
17 March 2026
Professional throughout
17 March 2026
Everything went smoothly
17 March 2026
Jake Brown provided an excellent service on my BMW. He was very efficient and got the job done quickly without compromising on quality. His customer service was outstanding-he kept me updated throughout the process, which I really appreciated.
17 March 2026
They made everything easyv
17 March 2026
Everything went as expected. I think, modernisation should not apply for check-in as that is the only time you can talk to your customers. hence having a automated check in is really fancy but in a long term counterproductive.
16 March 2026
Reception lady was very helpful to do the self check-in and she also guided me to find the place to do my office work while waiting.. Another person was very polite and he offered me coffee as well.
16 March 2026
I was charged £100 extra which was not justified and unreasonable. I was told that someone from the management team will contact me but it has been weeks and I haven't heard anything from anyone.
16 March 2026
Great experience with the Service Team especially Jake Brown. He kept me informed throughout with regular updates and remained professional from start to finish. Very happy with him going the extra mile to ensure I got my car back on the road asap.
16 March 2026
Customer service was excellent. They kept me informed throughout the entire process.
16 March 2026
I was messed around three times by the center, they told me my parts was here even gave me reference numbers then told me at the center they did not have my part. When I complained I got nothing back in emails or calls and from a major company is bad
16 March 2026
Super efficient in the showroom. They made the whole process very quick and easy.
16 March 2026
Amazing
16 March 2026
Very polite and communication was great
15 March 2026
Prompt and professional service
15 March 2026
Pretty faultless experience to be honest. Booked a slot few days in advance, check in was seamless and car was available on time. Would visit again.
13 March 2026
The service Department were most helpful and kept me informed as to the progress of items being undertaken on my car. I was also immdiately infrmed when the car was ready for me to take away.
12 March 2026
Work carried out to our satisfaction staff kept us informed throughout our wait car cleaning was v good
12 March 2026
Some confusion was made over my booking dates, even thought I booked it via phone.
11 March 2026
Friendly staff, efficient technicians, fast work completion, and easy car delivery and pickup!
11 March 2026
Very good service, good communication and a good job done.
11 March 2026
Great service very polite and caring
11 March 2026
My car was not looked at the day of the booking. It was kept overnight to be looked at the following day. I was not advised this could be the case sometimes! It was incredibly difficult to get an answer from the service desk. The fault has reoccurred
11 March 2026
before services not issue in my BMW X6 and after service they give me totally undriveable car even not show any dashboard light after i made full major services its show still need to do service after 300 miles
10 March 2026
I was fairly satisfied with my service and MOT
10 March 2026
I was told the service would only take a couple of hours but it took all day. As no courtesy car was supplied this was a real inconvenience
08 March 2026
Fantastic team of guys very efficient.
08 March 2026
I was kept up to date at all times but a bit disappointed with the length of time it took It was understandable still disappointing
08 March 2026
Ive always had excellent service at Berry Croydon.
07 March 2026
Would be ok, but luck of communication between the staff members needs improvement... more approach to the customers...end of the day we are paying your wages....
04 March 2026
Customer service - poor Updates - poor Callbacks to messages - none Constantly having to chase. Car ready on agreed time - no Returned 4hrs later, car still not ready Overall, yet another bad experience at Berry Croydon
03 March 2026
Jake Brown communicated every step of the service's progress with patience and clarity. I also appreciated Harry Harvey's clear video diagnostic.
03 March 2026
The service at berries in Croydon is always superb and surprisingly seems like they actually care
02 March 2026
I found the staff to be very friendly and helpful, especially Mark.
02 March 2026
very unhelpful lack of communication was told a miss leading pack of tales the advisor told me he spoke to warranty team and ask for a loyalty on my car when i spoke to them warranty they couldn't do enough for me when i explained my situation
01 March 2026
Everything ok
01 March 2026
Very satisfied with the staff who looked after me and my car very friendly ??
28 February 2026
I have used your services for the past eight years and have always been satisfied
28 February 2026
Good service and quick turnaround
28 February 2026
Easy online booking, efficient dropoff process, & phone call to advise completed job. Complimentary wash being finished when I arrived but very polite receptionist askrd me to take a seat & collected me when ready.
26 February 2026
Service is great quick respond from the agent who done the service and replacement of parts. Great work!
25 February 2026
Happy with the customer service
25 February 2026
Was efficient and effective. Thanks.
25 February 2026
Nice welcoming and friendly staff
24 February 2026
I was kept updated nearly every hour
24 February 2026
Excellent service from all those who dealt with me including Karen and deprsh who helped me compete the tyre insurance form. Above and beyond good service.
24 February 2026
I have just switched to Berrys as BMW Battersea closed down. I have found the new team at Berrys very helpful and the service team are first class. I will certainly stick with Berrys for service and future vehicle purchases
23 February 2026
My car was finished on time and communication was excellent.
23 February 2026
Everything went smoothly. Didn't have any problems. Karen my service advisor did a great job. Kept me updated and explained everything.
23 February 2026
Efficient, easy, good communication
23 February 2026
No issue
23 February 2026
The service received was excellent. Accommodated my requests and felt taken care of. The complementary wash and vac is a really nice touch.
23 February 2026
It was easy to book my car in for service and drop it off early. I was particularly happy to receive an updated health check of my car
23 February 2026
The service was good and the lady that dealt with me for my service was exceptionaly helpful and very profesional.would go back.
23 February 2026
Well managed start to finish and on time.
22 February 2026
Very enjoyable experience. Great customer service.
21 February 2026
They were very professional
21 February 2026
It was quite difficult to make contact with the service team via telephone. I waited at least 15mins on one occasion before someone answered the call.
21 February 2026
Very Good service.
20 February 2026
There was a huge miscommunication and even wrong update to me about my car & spare parts delivery information& tyre issue and wrong booking for my vehicle's trip back to me.
19 February 2026
Booked in for a recall and was dealt with smoothly
19 February 2026
Good service, well communicated.
19 February 2026
Great customer service, as usual, from the Berry Croydon team.
19 February 2026
Good electronic checking in system.Clear communication and polite,friendly people.Did a good job of washing the car
19 February 2026
Friendly, helpful and very informative staff. Karen looked after me and made sure that I was comfortable. Great professional. Wonderful environment to relax in as you await completion of the work on your vehicle
18 February 2026
Quick check in, nice customer service
18 February 2026
Initially I was disappointed that Harry had moved into the Technical team, but Zohab and Karen were both very friendly and helpful.
18 February 2026
Mostly down to Mark Creswell and his customer care. Really good!
18 February 2026
Prompt while you wait MOT
18 February 2026
Very quick process. Smooth operation from start to finish.
17 February 2026
Great service. Thank you
17 February 2026
I deduct to a star because I was told that my car was ready, but when I went to collect it, I had to wait because it had not been cleaned yet.
16 February 2026
It was only an MoT, but good service and staff. I'll be back.
16 February 2026
Very straightforward and simple process, from check in, to updates during the service and collecting the car. Works were also completed very quickly
16 February 2026
The staff is very friendly & caring.
16 February 2026
Had no issues
16 February 2026
Prompt attention from pleasant staff
14 February 2026
While the safety check, the video and complimentary car wash was welcomed on my visit for safety & technical recalls, the car wash was done poorly and left my windows streakier than how it went in which wasn't great.
14 February 2026
Easy to book appointment. Upfront pricing. Easy to drop the car and transparent reports and pick up after service
13 February 2026
Everything very smooth.
13 February 2026
Several issues which I would be happy if someone contact me directly thanks
13 February 2026
Mark took great care of my car and it was a wonderful experience for me.
12 February 2026
Centre was clean & welcoming. Receptionist was pleasant upon arrival and Luke who I dealt with was very knowledgeable and helpful.
12 February 2026
Very satisfied with the speed and knowledge
11 February 2026
Service person I dealt with
11 February 2026
Service was good. Unfortunately my bonnet was not closed properly and nearly caused an accident whilst going 70 mile per hour (this is when the notification came up, the morning after collecting my car). It was very scary as I had my daughter.
11 February 2026
Brilliant service
10 February 2026
Very good service.Very helpful reception staff.
10 February 2026
I was kept up to date throughout the 3 weeks that the car was in for repair, and no issues with the work competed or cleanliness of the car when returned.
10 February 2026
It was not my car that went in for service. Your team have been calling and texting me. You have made a mistake and this verges in breach of GDPR. It was Mr Jhurrys car. I am Ms Hannah Jhurry.
10 February 2026
I was given an appointment time but I turned on time and was able to wait for my car. Brilliant service all round.
09 February 2026
New management and new perspective. Impressive location. Parking spaces. An amazing offer of used and new cars. The best coffee in the capital.
08 February 2026
Person who helped us on site at desk (Karen?) was great. But, our car took way longer than anticipated, we weren't told, and it disrupted school runs. People on phone calls ahead of appt were misleading, unhelpful and gave incorrect information.
05 February 2026
The overall experience was amazing and everyone was very helpful especially Karen which helped me navigate through the whole process so easy. The facilities are also great and the hot desk for customers to get on with their business is brilliant!
04 February 2026
Karen was excellent throughout the day keeping me informed
04 February 2026
Was very well treated by Karen Murphy who was clear witj everything
04 February 2026
Mark was extremely helpful and kept me informed
04 February 2026
I was kept informed throughout the process and Karen was extremely helpful.
04 February 2026
Always a pleasure meeting the customer service staff at Berry's Croydon. Friendly, professional and communicative.
03 February 2026
Everything seemed streamlined and efficient. Vehicle was ready in good time with a bonus of a really good clean.
03 February 2026
Very good idea
03 February 2026
I like the fact that one person dealt with us from start to finish, any problems with the vehicle, sorted out, they informed us at every stage in a friendly straight forward manner and gave us good advice.
03 February 2026
Would have liked to discuss work to be done with someone on car drop off.
03 February 2026
Great service
02 February 2026
Work done as requested and car was cleaned nicely
02 February 2026
Staff at the centre we very commmunicative and friendly, car drop off was seamless and collection was smooth also
01 February 2026
Did not inspect the inquiry I asked about
01 February 2026
Job done. Bloke who dealt with me was efficient and friendly.
31 January 2026
Very good service....customer care
31 January 2026
It was easy to book in. Staff were very polite and informative
30 January 2026
The process was smooth and people keep me updated regarding my car service. Thanks Mark for all the help.
30 January 2026
overall straight forward service and friendly. only constructive feedback would be if service could call to give an update as my call was at 17pm saying complete and there was no way I could have collected my car om the same day.
29 January 2026
Just too expensive
29 January 2026
Mark creswell very helpful and understanding
29 January 2026
Excellent communication and customer care
29 January 2026
I felt looked after from start to finish MARK: called me day b4 re check in and, the on site customer service was exemplary. Everyone was friendly and communication was perfect (call and messages when car was done).
29 January 2026
Great customer service at Berry Croydon as usual! Requests were also followed through.
28 January 2026
Achieved what I set out to do
27 January 2026
Every friendly and efficient team.
27 January 2026
Always informed of what was happening
27 January 2026
Good check in experience, good communication throughout.
26 January 2026
Every one at Berry were very kind and treated us well.
26 January 2026
Unexpected extra work required and it's not cheap! However Mark did keep me informed of the progress regularly.
26 January 2026
The efficient way of dealing with the services I received at the centre.
26 January 2026
Vinesh was great throughout the three months my car was with you. He dealt with my insurer very well and was honest and courteous from start to end, even when things got complicated. I will bring both my BMWs for service work to Vinesh in the future
25 January 2026
Good timely service. Courteous staff.
25 January 2026
Really impressed with the service provided from the entire team, particularly, the service advisor.
25 January 2026
The staff at the reception were really nice.
24 January 2026
Perfect, just perfect. Amazing staff brilliant service
24 January 2026
Very professional
24 January 2026
I had problems with my messages show I needed a service early since July 2025 when the car was only 8 months old so I had to purchase a service pack costing £1200.00 after the car was serviced again in December my computer was requesting another serv
24 January 2026
Mark was fantastic at resolving issues with parts going missing and kept me updated.
24 January 2026
It took a month to get car fixed far too long
22 January 2026
Excellent service from Mark looking after emergency booking for puncture
22 January 2026
Am very pleased with the welcome I got at the desk and everything was fine
21 January 2026
I was very satisfied with the service.
21 January 2026
professional service with perfect support
20 January 2026
Karen was especially helpful and got the car ready when I needed it back. Great service.
20 January 2026
The verbal report from the MOT was not fully explained leaving me to find out that an item had failed the test.
20 January 2026
Costs explained up front, booking was easy and good communication througout
19 January 2026
Overall the people & service was really good, however charging £28 to change a key fob battery is bonkers. it's a 2 minute job, which even if the battery costs £18 means your mechanic is being charged at £300 an hour. surely it could be done at cost
19 January 2026
I took my car in for a starter replacement. After a month, I couldn't start it. I called roadside assistance and took the car to a private garage. It turned out the starter wasn't locked in! It's a disaster, I don't recommend it. They break cars and
18 January 2026
Very helpful staff. Car very clean afterwards. Work carried out very efficiently.
18 January 2026
Kept me informed whilst i was waiting. On time as well.
18 January 2026
Good service
17 January 2026
Everything went very smoothly. Everyone was extremely knowledgeable, professional, helpful and friendly.
17 January 2026
Good friendly quick
17 January 2026
Excellent customer service.
17 January 2026
Experience was easy and straightforward from start to finish
17 January 2026
Dropping my car off and checking in was super easy. Jake kept in touch throughout and the car was ready when promised. Plus the car is driving really nicely.
17 January 2026
Kept fully informed of what would and did happen and work was done on time .
17 January 2026
Took the car in for a mot and it was given back cleaned and washed which was unexpected and appreciated
16 January 2026
Very satisfied with the car maintenance work at the centre. However, one mark down. The cen telephone system is poor (timewasting) and i resisted the new-style 'DIY' check-in process, which is unwanted, when i need to discuss the scope of work
15 January 2026
Excellent customer service
14 January 2026
Karen was very helpful. Sorted car ahead of time as i was waiting in branch, let me know mine was an all day appointment, not time slot which i was unaware of. Would be good if there was more clarity on that when appointment is being booked by phone.
14 January 2026
What was discussed was given Als the attention by your representative
14 January 2026
I had a great experience
14 January 2026
My BMW app is not syncing with the vehicle and the fault has not reset since the visit.
13 January 2026
Everyone was welcoming,good service and advice, i am happy with the work done ,Mark and Jasmine was very helpful. Thank you for your service
12 January 2026
You did everything you said you would and sent me a video showing me all I needed to know.
11 January 2026
From start to finish well informed about the status of the service: Excellent overall Courtesy/politeness/knowledge!
11 January 2026
The guys at Berry Croydon are always very helpful and responsive communicate a lot by email text and phone call and get things done professionally and quickly. Mark was great as always
09 January 2026
Grat service from Berry, in particular Jake in the service department
FIND Berry Croydon BMW
Address
- 57 Croydon Road, Beddington, Croydon, CR0 4QE
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:Closed
Phone
- 020 8288 7777
Croydon as well as surrounding areas including Sutton, Banstead, Mitcham and Tadworth
Address
- 57 Croydon Road, Beddington, Croydon, CR0 4QE
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 12:30
- Sun:CLOSED
Phone
- 020 8288 7777
Croydon as well as surrounding areas including Sutton, Banstead, Mitcham and Tadworth
Address
- 57 Croydon Road, Beddington, Croydon, CR0 4QE
Opening Hours
- Mon–Fri:08:00 - 17:30
- Sat:08:00 - 13:00
- Sun:CLOSED
Phone
- 020 8288 7777
Croydon as well as surrounding areas including Sutton, Banstead, Mitcham and Tadworth
Address
- 57 Croydon Road, Beddington, Croydon, CR0 4QE
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:09:00 - 13:00
- Sun:CLOSED
Phone
- 020 8288 7777
Croydon as well as surrounding areas including Sutton, Banstead, Mitcham and Tadworth
31 March 2026
I was very satisfied with my experience at the Centre. Shaquille was personable, helpful, and highly professional throughout the process, making a genuine effort to ensure I got exactly what I wanted. The handover was also excellent.